Privacy Policy

Last Updated: May 27, 2026

1. Introduction

Simpkins Financial Agency (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, and mailing address when you submit forms, request information, book appointments, or otherwise contact us.

Communications Data

If you opt in, we may collect messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you interact with our website. This may include IP address, browser type, pages visited, and interaction data.

Appointment and Service Data

If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

Provide requested services and customer support

Send appointment confirmations and reminders

Send SMS and email communications you have consented to receive

Improve website performance and user experience

Maintain compliance records related to consent and opt-outs

Protect our business and users from fraud or misuse

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand website usage. You may disable cookies through your browser settings, though some website features may not function properly.

5. How We Share Your Information

We do not sell your personal information. Mobile phone numbers, SMS consent, and opt-in data will never be shared with third parties or affiliates for marketing purposes.

We may share information only in the following limited circumstances:

Service Providers

We may work with trusted vendors who assist with services such as scheduling, analytics, customer support, SMS delivery, and email communications.

Legal Requirements

We may disclose information if required by law or necessary to protect our rights, safety, or security.

Business Transfers

If Simpkins Financial Agency is involved in a merger, acquisition, or sale, information may be transferred as part of that transaction.

6. Your Choices

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link included in emails.

Access and Corrections

You may contact us to request access, updates, or deletion of your personal information, subject to applicable laws.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

Simpkins Financial Agency
Knoxville, TN
Phone: 865-340-9371
Email: [email protected]